Frequently Asked Questions

Everything you need to know about our products

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Order Information

#1

I didn't receive an email confirmation. Was my order placed?

If you reached the order confirmation page, your order is already in our system. If you didn't get an email, please check your spam/junk folder.

#2

Can I cancel my order after placing it?


You may cancel your order within 12 hours of purchase as long as production has not started yet.
Please contact us at elad@pillowzz.co with your order number as soon as possible.

#3

Can I change the shipping address after ordering?


Yes! address changes are possible within 12 hours after placing the order.
Email elad@pillowzz.co with your order number and the updated address.

#4

What image quality is recommended?


For best results, we recommend uploading a high-resolution image with good lighting and a clear subject. Low-quality images may affect the final print result.

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Shipping

#5

How long does shipping take?

Europe: Delivery usually takes 8-10 business days after production.
Production time is 1-3 business days before shipping.

#6

Do you ship worldwide?

Yes, we ship internationally.

#7

What happens if my package is delayed?

While delays are rare, international shipping times may vary due to customs.
If your order seems delayed, contact us, and we’ll assist immediately.

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Payments & Returns

#8

Do you offer refunds?

Because each product is custom-made, refunds are only offered for defective or damaged items.
If there's any issue, contact us within 12 hours of delivery with photos.

#9

What if my product arrives damaged?

Send us clear photos of the issue and your order number, and we’ll replace it or refund you promptly.

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