Terms & Conditions

Overview

This website is operated by Pillowzz.co. Throughout the site, the terms “we”, “us” and “our” refer to Pillowzz.co. We offer this website, including all information, tools, and services available from this site to you, the customer, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing from us, you agree to be bound by the following Terms and Conditions (“Terms”). These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, and/or contributors of content.

Please read these Terms carefully before accessing or using our website. If you do not agree to these Terms, you may not access the website or use any services.

Any new features or tools added to the store will also be subject to these Terms. We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. Your continued use of the website following such changes constitutes acceptance of those changes.

Section 1 – Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence, or that you have provided consent for any of your minor dependents to use this site.
You may not use our products for any unlawful or unauthorized purpose, nor may you violate any applicable laws in your jurisdiction.
A breach of any of these Terms will result in immediate termination of your Services.

Section 2 – General Conditions

We reserve the right to refuse service to anyone for any reason at any time.
You agree not to reproduce, copy, sell, or exploit any part of the Service without express written permission from us.

Section 3 – Accuracy of Information

We are not responsible if information on this site is not accurate, complete, or current. The material on this site is provided for general information only. Any reliance on this material is at your own risk.

Section 4 – Modifications to the Service and Prices

Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part of it) at any time.

Section 5 – Products and Services

Our products are 100% custom-made, produced specifically for each order.
As such, products cannot be returned or exchanged, except in cases of defective or damaged items.
We strive to display product images and colours as accurately as possible, but we cannot guarantee that your device’s display will reflect the product precisely.
We reserve the right to discontinue products at any time.

Section 6 – Orders and Billing Information

We may refuse or cancel any order at our discretion, including orders that appear to be fraudulent or placed by resellers.
You agree to provide accurate and up-to-date billing, shipping, and account information.

Section 7 – Shipping and Delivery

We ship across Europe and Israel.
Shipping times may vary depending on destination and carrier. Customers are responsible for providing accurate shipping addresses and covering any applicable international duties and taxes.
Shipping costs are non-refundable.

Section 8 – User Content and Image Submission

As our products are custom-made, we may require you to upload images, designs, or other materials (“Your Content”).
By uploading Your Content, you confirm that you have the legal right to use it and that it does not infringe on any third-party rights.
By submitting Your Content, you grant Pillowzz.co a license to use, reproduce, and adapt it solely for the purpose of fulfilling your order and improving our services.
We reserve the right to reject any Content we deem inappropriate (e.g., offensive, illegal, or harmful).

Section 9 – Limitation of Liability

Our products and services are provided “as is” and “as available.”
Pillowzz.co shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products, except as required by UK law.

Section 10 – Indemnification

You agree to indemnify and hold harmless Pillowzz.co, its affiliates, and employees from any claims or demands made by third parties due to your breach of these Terms or violation of applicable laws.

Section 11 – Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom.

Section 12 – Contact Information

Questions about these Terms should be sent to:
support@pillowzz.co